Delivery & Returns
IMPORTANT INFORMATION - Coronavirus COVID-19
As we are only a small business, our day to day activities are strangely almost unaffected by the pandemic with the exception of some difficulties in getting new stock and a shortage of the odd box or two. Working from home, we have minimal outside contact, so there is almost zero risk of any of our items being or having been infected during order picking and dispatch, so subject to the service that our partners in the carrier network are able to provide, all is running smoothly and efficiently from this end. Please note however that we are constantly reviewing current government advice and our circumstances, and we will let you know of any changes to our service. Currently we are working on a standard delivery time of 1-3 working days.
Regularly cleaning is being carried out and most items wiped with 70% alcohol wipes before being packed up. All of our couriers are doing contact free drops and most are wearing gloves for deliveries. You do not have to open the door for your driver.
Royal Mail have published on their website that the closing of US and EU international borders applies to the movement of people, rather than goods, so deliveries can still be made. However, delays are expected due to the authorities in these countries applying special orders e.g. quarantine; or special measures being implemented. A breakdown of the status for each country can be found here.
If you have any questions or concerns at all, please email Customer Services on sales@littlebabycompany.com or use the "contact us" form.
We really appreciate every sale at this time, keep shopping with us and stay indoors, and healthy!
Caterine Hooper
Little Baby Company Ltd
• Standard delivery is charged at £3.95 for most items. Some of our items are slightly more heavy or bulkier, where any such items are included in an order, standard delivery will be charged at a flat rate of £9.95
• Next day delivery, tracked 24 (provided you order before 2 pm) is charged at £6.95 to most destinations
• Delivery on a few items marked as “heavy/bulky” will be charged at a flat rate of £9.95 - this applies to products that are made to order as well.
• Orders over £30 will be delivered free of charge. This does not apply to items marked as heavy/bulky, in which case the £9.95 charge will apply, or to international orders
• International delivery is charged based on the size and the weight of the items ordered and the country of delivery. The applicable delivery charge will be highlighted at checkout, before payment is taken
If your order is urgent, you can request a Next Day Delivery by our courier (Royal Mail Tracked 24) to most destinations in the UK for £6.95. Alternatively, we offer a Tracked 48 hour delivery service for £4.95. We do our best to ship the order the same day it is placed for orders placed before 2 pm Monday to Friday However, it can take up to one day to process (If we receive your order by 12 pm Monday you should receive your purchase no later than Wednesday evening).
Because some toys, furniture and other large items are bulky and/or heavy, our cost to ship them is higher than for other items. These large items are therefore charged at a flat rate of between £7.95 and £10. This charge is applied instead of the standard delivery charge. For example, if you order two items of clothing as well as a bulky item you will only be charged the flat rate of £9.95 for your total order. Please allow 3-5 working days for your order to arrive, although, in most cases, you will receive your order sooner.
39-41 Princess Street, Knutsford, Cheshire, WA16 6BW
Damage/defect claims must be made within 5 days of package arrival. Please inspect your purchases immediately upon receipt as no claims can be honored after 5 days. Contact us for a return authorization on damaged items and we will process a claim or issue replacement. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.
Customer service is importance to us at littlebabycompany.com. Your confidence in us and the service we provide is our primary priority and we believe our returns policy is fair and open.
Exchanges
Indicate whether you would like to make a return or exchange and state the desired item(s), size, colour etc. Exchanges will be subject to our stock availability.
Securely wrap and package the item with a note detailing your request and send to our head office address.
Please send your return or exchange to: Little Baby Company Ltd, 9 Ashworth Park, Knutsford, Cheshire, WA16 9DE. We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages which we do not ship ourselves.
Receiving a refund
Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. littlebabycompany.com reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only Items which littlebabycompany.com can confirm as new and unused will be eligible for a return or exchange, provided also that they have reached our returns department within the time frame outlined above (unless otherwise agreed). littlebabycompany.com will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed.
A refund or exchange will not be issued for items which fail to meet our standards set forth above.
Your statutory rights are not affected by our returns policy.